In this golden October, SUNNY SERVICE held its 2018 Half-year Summary Meeting as well as its 16th Anniversary in HeFei City, AnHui Province, a city with famous Great Lake and tremendous creatives in China.
Colleagues from all regions of the country gathered together to review the turbulent changes of the past six months and look forward to the future direction of SUNNY。
At the beginning of the conference, Shi Jinfeng, vice president of SUNNY SERVICE MVS business, as the host of this conference deeply and affectionately reviewed the difficulties of SUNNY SERVICE in recent years, and expressed his appreciation to all colleagues for their hard work.
In a unique way in appreciation called “standing up”, everyone stood up and long-lasted applause for all colleagues who contributed in the front line.
Thereafter, Zaifeng Lv, Vice President of Lenovo Group and CEO of SUNNY SERVICE came to the stage to review the achievements and shortfalls for SUNNY in the past half year.
Re-peak first fully affirmed the outstanding achievements of Sunshine Yulu in the past six months, and he is pleased to say:
“In the 12 quarters, the sunshine has bottomed out and opened up a situation of turning losses into profits. The slogan ‘Decision 2018’ at the beginning of the year has already moved toward a ‘new journey’ under the development of everyone. This is an exciting thing. .”
Refeng said that the breakthrough in performance is inseparable from the joint efforts of various departments。 In the traditional Lenovo WARRANTY business, the coefficient of settlement has reached a new high, and the evaluation of excellent service providers has become the benchmark of the system and has succeeded in model innovation;
In terms of consumer business, 18 TOP stores across the country have blossomed all over the country, and a comprehensive renovation and upgrade has been completed。 The Zhongke store has achieved remarkable results in a single monthly income exceeding one million;
Besides to the exciting achievements, we must keep ourselves awareness of the hidden shortfalls, Zaifeng then raised the following points:
First, continuously improve the quality of services;
Second, keep expanding the service delivery capabilities;
Third, quickly setup VAS management capabilities for TOP store;
Fourth, breakthrough the sense of awareness for front line;
Fifth, weak awareness of SOP.
These problems causes great attention all SUNNY colleagues which is practically to be resolved at current stage。
Combined with the summary of past work, Refeng is passionately looking forward to the strategic planning of the future of the Sun。 Based on the current environment and the conditions of the sun itself, Sunshine is currently taking a “B to B to C” road。 The strategic direction of the future Sunshine is:
First, the layout of superior strength, strong attack on multi-vendor services;
Second, actively explore and expand the insurance outsourcing service business;
Third, activate the organization, profit sharing, and break through the VAS business;
Fourth, start from the chain storefront, develop integration and operation and maintenance services;
5. Get out of the PC circle and expand the service capabilities of SIOT.
Finally, Zaifeng ended his speech with the reaffirmation of the values of sunshine and rain。 He once again thanked all the colleagues of Sunshine and Dew for their efforts and encouraged everyone to forge ahead and create a better future!
At the end of the re-peaking speech, he expressed his welcome to Wei Dong, the director of China’s service strategy operation, who came from afar.
Wei Dong first expressed his congratulations on the 16th anniversary of Sunshine and Rain, and expressed his sincere admiration for the spirit of Refeng and his team’s down-to-earth. He is convinced that the sun will be better and better driven by the wise leadership of Qufeng and more young forces!
Next, we ushered in the most exciting part of the collective swearing. The responsible persons from all regions came to power one after another, accompanied by the music of the whole audience, shouted their slogans and determinations with a high-spirited attitude, and solemnly accepted the flag of the re-peak, and the atmosphere was pushed to the climax. .
She said that the Sun adheres to the principle of “more work, more talents, more talents”, clarifies the core changes afterwards, and makes separate explanations and performance questions for each functional unit. These core changes include:
1. The minimum business unit is set to share excess profits;
Second, the establishment of a commercial management and delivery management center in the region; Third, the regional core management post to strengthen the responsibility of management and empowerment and delivery of competitiveness; Fourth, the consumer business directly to the TOP store, to create a million storefront.In response to the introduction of Du Fu, everyone enthusiastically spoke and raised many questions that are contemplative.
Looking at the Top Store sub-forum, the elites of the 18 Top Stores across the country launched a roundtable meeting. Everyone has a rich sharing and intense discussion around the issues of new retail, user management, store exhibitions, sales experience, etc. The views of “customer-centered” and “not to be tied to the store’s feet” have been fully affirmed. .
The door-to-door group and the enterprise-level big customer forum first invited the outstanding small partners from the front line to share valuable experience on service delivery, business development, customer management and MVS。
The small partners gathered together and exchanged ideas and selected excellent sharing cases. Then, a special seminar was held around “How to expand the business at the door/enterprise level” and “How to better undertake the MVS business in the door-to-door business”.
The last financial colleague explained how to understand and use the financial statements。 The students actively asked questions, but they had no choice but to talk。 There were too many topics to communicate。 So everyone established a nail group, agreed to the end of the forum, and continued to communicate online。 。
Let’s take a look at the network of sub-forums。 Colleagues from various service stations have spoken and shared their experiences in delivering。 More colleagues have shared their extreme cases of fraudulent users and told everyone how to deal with this situation。
Finally, the vendors who delivered the management to the management stood at a higher level, and concluded that the list is the core task. How to make the list is aroused everyone’s discussion. MVS, IT, and financial colleagues also contributed ideas and shared their valuable work experience.
After a morning of listening and brainstorming in the afternoon, everyone is still unfinished. After dinner, the meeting immediately followed the direction of business exploration and development.
First of all, Jinfeng introduced the multi-vendor authorized service business (MAS).
First, what is the MAS business? Vendor licensing, mandated customers, and service customers are core features of it.
Second, why do we want to do MAS business? This involves the opportunity, genetics, survival and development of the sun and rain, and Sunshine and Dew is currently on a “B to B to C” path。
Third, why do MAS choose sunshine? This has to talk about the advantages of the Sunshine: the layout of service stations across the country, the layout of IT services for more than 20 years, and the professional library of engineers, all of which make Sunshine and qualify to be the most trusted smart service in the Smart Age. Solution provider.
Next, Jiang Xiaodong brought the sharing of IT services in the chain industry. He believes that the rapid development of the chain industry has brought new business opportunities to the Sunshine.
Sunshine coverage of the national service system and the chain industry is highly compatible. At present, Sunshine has established a mature cooperation with offline bee, Keep, melon seeds and other brands, and has already occupied a place in the IT ecosystem of the chain industry.
Then, Zhang Lei shared the development history of Hefei Customer Contact Center. He admits that over the past six months, the SOC has also experienced a difficult journey of turning losses into profits. Among them, the two major projects are the Lukemen Lock and the Vision.
Through these two projects, SOC has gradually established a strong online delivery capability and service reputation, and multi-brand business has also been expanded. Looking forward to the future, Zhang Lei said that SOC will actively explore intelligent call platform technology and take it to the next level.
Then, with the theme of “new consumption and new engine”, Zhiqiang reviewed the changes and breakthroughs in the consumer business for half a year. He summed up the value-added service, focused on store retail, and created a new retail business model based on service.
In the “farmers’ farming” type of hard work, TOP stores achieved a remarkable growth of millions of sales。 At the same time, the Sugawara store has also ushered in new growth nationwide。 The consumer business has achieved such gratifying results, Zhiqiang summed up the secret as “store retail engineering rules + passionate team”, both of which are indispensable。
In the end, Zhou Huan brought a share of fresh technology, and he brought us a new project that Sunshine is incubating – the project sharing of the butler service.
The butler service covers home IT services such as WiFi Full Service, NAS Jiayun Service, and Smart Security Service, and is committed to bringing a one-click smart home solution to high-end home users.
The first day of the full-fledged agenda was successfully concluded, let us look forward to the exciting content of the next day!